At Cinnamorra Global Private Limited, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, our Refund and Returns Policy outlines your options for returns and refunds.

1. Returns

  • Eligibility for Returns: You may return products within 30 days of receiving your order, provided that the items are unused, unopened, and in their original packaging. Perishable goods, customized items, and items marked as non-returnable are not eligible for returns.

  • Return Process: To initiate a return, please contact our customer service team at info@cinnamorra.lk or 0094913141122 with your order number and details of the product you wish to return. We will provide you with instructions on how to proceed with the return.

  • Return Shipping: The cost of return shipping is the responsibility of the customer, except in cases where the product is defective or incorrect due to our error. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

2. Refunds

  • Refund Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  • Partial Refunds: In some cases, only partial refunds may be granted, such as when the product is returned in a damaged or altered condition that was not due to our error.

  • Refund Timeline: Please note that it may take some time for your refund to be officially posted, depending on your payment provider’s processing time. If you haven’t received a refund within the expected timeframe, please first check with your bank or credit card company, then contact us for further assistance.

3. Exchanges

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at info@cinnamorra.lk or 0094913141122. We will arrange for a replacement at no additional cost to you.

  • Exchange Process: To exchange an item, please follow the return process outlined above. Once we receive your return, we will ship the replacement product to you.

4. Non-Returnable and Non-Refundable Items

  • Perishable Goods: Due to the nature of perishable goods, we do not accept returns or provide refunds for items such as spices, condiments, or ready-to-eat natural products once they have been opened.

  • Custom Orders: Products that have been customized or branded as part of our private labeling services are non-returnable and non-refundable unless they are defective or incorrect.

5. Cancellations

  • Order Cancellation: Orders can be canceled within 24 hours of placement, provided they have not yet been processed or shipped. To cancel an order, please contact our customer service team as soon as possible. If the order has already been processed, you may need to follow the return process.

6. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Cinnamorra Global Private Limited
No: 117/B, Meegaspitiya Road, Uragasmanhandiya, Galle, Sri Lanka.
Email: hello@cinnamorra.lk
Phone: 0094913141122
Hot-Line: 0094713141122